Talk to a real person

Email info@alibaraexpress.com and you will get a reply within one business day, usually much sooner. We answer questions about flavours, puff counts, nicotine strength, bulk pricing and orders in transit seven days a week.

What to include

For an order question, send your order number. For a damaged parcel, attach a photo of the item and the outer packaging within 48 hours and we will replace it. For stock questions, tell us the brand and puff count and we will confirm what is on the shelf.

Delivery across Australia

Every order is packed in Melbourne and dispatched the same or next business day when it is placed before the daily cut-off. Parcels are tracked, and most Metro deliveries land in two to four business days. Regional and remote addresses can take a little longer, and we email a tracking link as soon as the label scans.

Bulk and wholesale

Buying for a group, a shop or a trip away? Ask for a bulk quote and we will price the pack size you need. Most bulk orders ship the same day.