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Shipping Policy

Rates and delivery windows

We ship Australia wide with tracked carriers. Rates are calculated at checkout by weight and destination, and the exact figure is shown before you pay. Orders placed before the daily cut-off leave the warehouse the same business day, and Metro delivery typically takes two to four business days.

Delivery across Australia

Every order is packed in Melbourne and dispatched the same or next business day when it is placed before the daily cut-off. Parcels are tracked, and most Metro deliveries land in two to four business days. Regional and remote addresses can take a little longer, and we email a tracking link as soon as the label scans.

Discreet packaging

Every parcel leaves in plain packaging with no product names on the outside and no reference to vaping on the label. Signature on delivery can be requested at checkout.

Tracking and delays

Once the carrier scans your label you receive a tracking link by email. If a parcel has not moved for three business days, email us and we will chase the carrier for you rather than leaving you to do it.

Age verification

Deliveries are for adults 18 and over only. Carriers may ask for ID on delivery, and we cannot leave parcels with anyone under 18.